Tom Lenoble’s story is a powerful combination of leadership, resilience, and personal transformation. In this inspiring interview, Tom reflects on his remarkable career leading global customer operations for major brands like MCI, Walmart.com, Palm, and Facebook, where he helped build the company’s first customer operations organization during its explosive early growth.
Beyond his Silicon Valley leadership achievements, Tom opens up about surviving two life-threatening illnesses, living with HIV, and battling metastatic cancer for 13 years while continuing to lead, inspire, and thrive. His bestselling memoir, My Life in Business Suits, Hospital Gowns, and High Heels, reveals the deeply human side of his journey — from corporate success to vulnerability, healing, and purpose. Today, Tom is a sought-after leadership coach, speaker, and CEO of the Academy for Coaching Excellence, helping others discover strength, clarity, and meaning in life’s most difficult chapters. This episode is a powerful reminder that resilience, courage, and authenticity can transform even the hardest experiences into incredible “gifts.”
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What happens when disability advocates from across the country come together to shape the future of independent living and accessibility? In this solo episode of We're Not Stumped, I share my personal reflections after attending the National Council on Independent Living (NCIL) Annual Conference in Washington, D.C., where I represented Ability360 as a member of its Board of Directors. From celebrating ADA36: We Won't Go Back to hearing powerful stories from advocates, policymakers, and leaders in the disability community, the conference reinforced why protecting and advancing disability rights remains so important.
In this episode of We're Not Stumped, Mike Bolland sits down with Karen Morales, a wheelchair user and leader of Fora Travel's Accessibility Initiative, to discuss how the travel industry can become more inclusive for everyone. After becoming a wheelchair user in 2020, Karen quickly discovered that planning an accessible trip often meant endless phone calls, unanswered questions, and uncertainty about whether hotels, transportation, and attractions would truly meet her needs. Rather than accepting those challenges, she helped create an initiative that's training hundreds of travel advisors to better serve travelers with disabilities and other accessibility needs.
What if success isn't measured by where you finish—but by having the courage to start? After more than 35 years away from professional bowling, I returned to compete in the PBA60 World Series of Bowling at age 61. I knew the odds weren't in my favor. My body had changed. The equipment had changed. The competition had changed. But this episode isn't really about bowling. It's about the voice inside all of us that says we're too old, too late, or not good enough to chase something that matters. In this solo episode of We're Not Stumped, I share the emotions behind my comeback, the challenges I faced on the lanes, and the unexpected lesson that came from finishing far below where I had hoped. That lesson became a phrase I can't stop thinking about: Take the Shot Anyway. Because you don't need the perfect hand. You just need the courage to use the one you've been dealt.
